Shipping policy

Last updated: June 18, 2026

Thank you for shopping with DripBuilders. This Shipping Policy explains how orders are processed, shipped, and delivered.

Order Processing

  • Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

  • Orders are not processed, shipped, or delivered on weekends or public holidays.

  • During periods of high order volume, sales events, or holidays, processing times may be slightly delayed.

Once your order has been processed and shipped, you will receive a shipping confirmation email containing tracking information, where available.

Shipping Rates and Delivery Times

Shipping rates are calculated and displayed during checkout based on your location and selected shipping method.

Estimated delivery times:

  • Germany: 8–10 business days
  • International: 10–20 business days

Please note that delivery times are estimates only and are not guaranteed. Delivery times may vary depending on customs processing, carrier delays, weather conditions, and other factors beyond our control.

Shipping Destinations

DripBuilders currently ships to customers in Germany, Europe, and selected international destinations.

If we are unable to ship to your location, you will be notified before your order is processed.

Tracking Information

Once your order has shipped, you will receive a tracking number via email whenever tracking is available.

Please allow up to 48 hours for tracking information to become active after receiving your shipping confirmation.

Delays

While we strive to ensure timely delivery, delays may occur due to circumstances beyond our control, including:

  • Carrier delays

  • Customs inspections or clearance procedures

  • Severe weather conditions

  • Public holidays

  • Transportation disruptions

  • High shipping volume periods

DripBuilders is not responsible for delays caused by shipping carriers or customs authorities.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information during checkout.

If incorrect or incomplete shipping information is provided:

  • Delivery delays may occur.

  • Additional shipping charges may apply.

  • We may be unable to issue refunds for orders shipped to incorrect addresses.

Please contact us as soon as possible if you notice an error in your shipping information.

Lost or Stolen Packages

Once an order has been transferred to the shipping carrier, responsibility for delivery rests with the carrier.

If your package is marked as delivered but cannot be located:

  • Contact the shipping carrier directly.

  • Check with household members, neighbors, or building management.

  • Contact us and we will do our best to assist with carrier investigations.

DripBuilders is not responsible for lost or stolen packages confirmed as delivered by the carrier.

Customs, Duties, and Taxes

For international orders, customs duties, import taxes, VAT, and other fees may be imposed by your local customs authority.

These charges are:

  • Not included in product prices or shipping costs unless otherwise stated.

  • The responsibility of the customer.

  • Determined by the destination country's customs regulations.

DripBuilders is not responsible for customs delays or additional customs-related charges.

Damaged Shipments

If your order arrives damaged:

  1. Take clear photos of the damaged item and packaging.

  2. Contact us within 48 hours of delivery.

  3. Include your order number and supporting photographs.

We will review your claim and work to resolve the issue as quickly as possible.

Contact Us

If you have any questions regarding shipping, delivery, or tracking, please contact us:

DripBuilders
Email: dripbuilders.owner@gmail.com
Business Hours: Monday–Friday, 9:00 AM – 5:00 PM (Germany Time)